Frequently Asked Questions

Here are some of the frequently asked questions about the Malehanger and our policies. If you have further questions, contact us.

F.A.Q.

IS MALEHANGER™ A MEDICAL DEVICE?

Malehanger™ devices are NOVELTY products for recreational adult use ONLY. They are not medical devices, nor have they been approved by the United State Food and Drug Administration. By purchasing Malehanger™ devices, you commit nonverbally to an agreement that you will not hold MHME, Inc. accountable for any injuries which may result from improper use of Malehanger™ devices. MHME, Inc. offers no guarantees on the “complete” safety of devices, not their efficacy. All liability and due diligence is yours and yours alone. 

WARNING: Do not use Malehanger™ while sleeping or under the influence of drugs or alcohol, as it may lead to long term injury.

Why Have I Not Heard of the Malehanger Before?

It can be difficult for people to talk about any issues they face regarding the size and functionality of their penis. So any devices that can help with penis enlargement are not spoken about publicly.

Is the Penis Enlargement Permanent?

Yes, it is. The Malehanger uses the concept of tissue traction to enlarge your penis. Once your penile tissues have stretched beyond a certain point, they stay that way. This action cannot be reversed.

Do I Need to Be Experienced to Use the Malehanger™?

No, you do not. It does not matter if you’ve had previous experience with penis enlargement. The Malehanger comes with a QR code on the device which links you to our current “How To” guide that can help you utilize it safely and efficiently for optimal results.

How Much Weight Can the Malehanger Penis Weight Hanger Support?
The S-hook on your device can support up to 80 pounds. However, if you switch out the current S-hook with a stronger one, the device can support more weight.
How to Use it Effectively to Get a Bigger Penis?

When you purchase your Malehanger  scan the QR code to link you to the most current guidebook. Following its instructions should help you get started on your penis enlargement journey. Additionally, the Malehanger Live Support Chatroom is available all 24 hours should you require further assistance.

I haven't seen results, can I return my Malehanger?

Due to the nature of our product, we are unable to accept returns. Please reach out to us at support@mhme.us and allow us to help you start seeing results!

DOES Malehanger accept offline payment?

We also offer offline payment options, including check or money orders. You can email us at support@mhme.us to learn where to send your payment.

Can you ship to my location? How much does shipping cost? HOW LONG WILL SHIPPING TAKE?

Shipping costs and delivery times can be calculated in the cart prior to checkout. Please use this tool as it provides the most accurate estimates and will let you know if our carriers can ship to your location. Given current events, this can change at any moment, so using the shipping calculation tool in our cart is ALWAYS the most accurate.

  • INTERNATIONAL CUSTOMERS – due to unreliability, we are no longer offering USPS shipping as an option to all international locations with the exception of United Kingdom and Canada. We apologize for the inconvenience.
  • INTERNATIONAL CUSTOMERS – due to customs and VAT in the EU, you may be asked for additional fees or documentation prior to receiving your package. We have no control over this. We cannot alter the cost of the purchase or our company name (MHME, Inc.) for customs as this can result in repercussions to our company. Contact us and we may be able to give you an estimate for duties and taxes.
WHAT ARE YOUR SHIPPING POLICIES?
  • RETURNS NOT ACCEPTED: Due to the nature of our product, we are unable to accept returns. Please reach out to us at and allow us to help you start seeing results!
  • LOST OR STOLEN PACKAGES – we are not responsible for lost or stolen packages. If this is common in your area, please have your package held at a local post office, a secure location for delivery, or ask for your package to require signature (FedEx and DHL only).
  • Kindly note that shipping costs and shipping times are subject to change and are beyond our control.
  • Shipping can be calculated in the cart before checkout. We will not be able to provide this for you as it varies internationally.
  • If you’re about to move out of your current residence, we request that you not place your order until you’ve switched residences. Once your order is shipped, we cannot alter the delivery address.
  • We package all orders in plain, carrier-provided, padded envelopes and our company name appears as MHME, Inc. on the shipping label.
  • INTERNATIONAL CUSTOMERS – due to customs and VAT in the EU, you may be asked for additional fees or documentation prior to receiving your package. We have no control over this. We cannot alter the cost of the purchase or our company name (MHME, Inc.) for customs as this can result in repercussions to our company. Contact us and we may be able to give you an estimate for duties and taxes.
  • NOTICE: Shipping is paid to the carrier (USPS, DHL, FedEx) and we do not receive that money back if your package is returned or refused. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS BEFORE FINALIZING YOUR ORDER!
  • We offer DHL and FedEx shipping to customers outside of America. Shipping rates vary according to location and are calculated in the cart or at checkout.
  • Ensure that you choose the correct shipping option. Incorrect shipping details can severely delay your order.
  • Shipping confirmations with tracking will come from ShipStation. Please check your spam/junk folders for these emails.
WHAT DO I DO IF I HAVE A PROBLEM WITH MY ORDER?

If you have any issues with your order (order not received, missing item(s), etc.), please contact us at support@mhme.us and let us assist! We are here to help!

CAN I PURCHASE MALEHANGER IN PERSON OR SOMEWHERE ELSE?

While we are glad you noticed where we are based at, we cannot do in-person sales. We only sell via our website and are currently the only seller of the Malehanger.

IS PACKAGING DISCREET?

We’re sure you have seen this on our site already, but YES, we provide DISCREET packaging! We package all orders in plain, carrier-provided, padded envelopes and our company name appears as MHME, Inc. on the shipping label.

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