Frequently Asked Questions

Here are some of the frequently asked questions about the Malehanger and our policies. If you have further questions, contact us.

F.A.Q.

Why Have I Not Heard of the Malehanger Before?

It can be difficult for people to talk about any issues they face regarding the size and functionality of their penis. So any devices that can help with penis enlargement are not spoken about publicly. Follow us on Reddit where many others discuss Malehanger and their penis enlargement journey! See our blog “It’s 2022, Why Isn’t Penis Enlargement More Common?”.

DO YOU HAVE PROOF THAT IT WORKS?

Of course! But keep in mind, the proof we share with you is NSFW (not suitable for work) and intended for those 18 years and older! Go to our CEO’s reddit progress log here (NOTE: NSFW – 18+). 

Do I Need to Be Experienced to Use the Malehanger™?

No, you do not. It does not matter if you’ve had previous experience with penis enlargement. The Malehanger comes with a QR code on the device which links you to our current “How to Guide” that users must utilize to use Malehanger safely and effectively for optimal results. SEE DISCLAIMER AND WARNINGS BELOW:

 

DISCLAIMER: Malehanger™ devices and accessories are NOVELTY products for recreational adult use ONLY. They are not medical devices, nor have they been evaluated or approved by the United State Food and Drug Administration. By purchasing Malehanger devices, you commit nonverbally to an agreement that you will not hold MHME, Inc. accountable for any injuries which may result from improper use of Malehanger devices or accessories. MHME, Inc. offers no guarantees on the “complete” safety of Malehanger devices and accessories, nor their efficacy. All liability and due diligence is the liability of the customer/user. Please read all warnings listed below.

 WARNINGS:

  • Do not use Malehanger or the silicone sleeve while sleeping or under the influence of drugs or alcohol, as it may lead to long term injury.
  • If you have symptoms of erectile dysfunction, i.e., inability to achieve an erection that is sufficient for sexual intercourse, consult your physician prior to using this device to avoid a potentially harmful delay in diagnosing any of the most common causes of this condition, such as diabetes, multiple sclerosis, cirrhosis of the liver, chronic renal failure, or alcoholism.
  • If you have any other existing penile issues, such as Peyronie’s, please consult your physician prior to using this device to avoid any potential injury.
  • Do not use the Malehanger and accessories if you have decreased sensation of pain in the area of the penis.
  • Do not use the Malehanger and accessories if you have decreased hand strength because this may make removal of the device or accessory difficult.
  • Malehanger and accessories are ONLY intended for use by individuals 18 years of age and older.
  • Only use Malehanger and accessories as instructed in the “How To Guide” (accessible by the QR code found on the device after purchase).
  • Users are advised to consult a physician if any complications occur and discontinue the use of the Malehanger and accessories if complications continue.
IS MALEHANGER™ A MEDICAL DEVICE?

CLAIMER: The Malehanger and accessories are NOVELTY products for recreational adult use ONLY. They are not medical devices, nor have they been evaluated or approved by the United State Food and Drug Administration. By purchasing the Malehanger and/or accessories, you commit nonverbally to an agreement that you will not hold MHME, Inc. accountable for any injuries which may result from improper use of the Malehanger or accessories. MHME, Inc. offers no guarantees on the “complete” safety of the Malehanger and accessories, nor their efficacy. All liability and due diligence is the liability of the customer/user. Please read all warnings listed below.

 WARNINGS:

  • Do not use Malehanger or accessories while sleeping or under the influence of drugs or alcohol, as it may lead to long term injury.
  • If you have symptoms of erectile dysfunction, i.e., inability to achieve an erection that is sufficient for sexual intercourse, consult your physician prior to using this device to avoid a potentially harmful delay in diagnosing any of the most common causes of this condition, such as diabetes, multiple sclerosis, cirrhosis of the liver, chronic renal failure, or alcoholism.
  • If you have any other existing penile issues, such as Peyronie’s, please consult your physician prior to using this device to avoid any potential injury.
  • Do not use the Malehanger and accessories if you have decreased sensation of pain in the area of the penis.
  • Do not use the Malehanger and accessories if you have decreased hand strength because this may make removal of the device or accessory difficult.
  • Malehanger and accessories are ONLY intended for use by individuals 18 years of age and older.
  • Only use Malehanger and accessories as instructed in the “How To Guide” (accessible by the QR code found on the device after purchase).
  • Users are advised to consult a physician if any complications occur and discontinue the use of the Malehanger and accessories if complications continue.
  • DO NOT use any other penis stretching devices or methods while using Malehanger. This means in the same day, or even the same week. Using Malehanger is usually enough to see gains in size once you begin using it. Using other stretching methods or devices along with Malehanger can cause “over training” and loss of erection strength.
Is the Penis Enlargement Permanent?

Yes, it is. The Malehanger uses the concept of tissue traction to enlarge your penis. Once your penile tissues have stretched beyond a certain point, they stay that way. This action cannot be reversed.

How Much Weight Can the Malehanger Penis Weight Hanger Support?

The S-hook on your device can support up to 80 pounds. 

Does Malehanger Have a Warranty?

The Malehanger comes with a limited ONE-YEAR GUARANTEE on quality and design. If your Malehanger breaks or cracks during this time, we will replace it, all we ask is that you pay shipping costs. If you experience any stripping of the bolts, we provide detailed instructions in the How to Guide on how to easily replace those. We do not offer warranties on the accessories (Powerbands, Weight Loading Strap, Silicone Sleeve).

DO YOU accept offline paymentS?

We also offer offline payment options including check or money orders. You can email us at [email protected] to learn where to send your payment.

can I return my ITEMS?

Due to the nature of our products and the area in which they come in contact with the body, we are unable to accept returns. If you are having trouble seeing results, please reach out to us at [email protected] and allow us to help you!

WHAT ARE YOUR SHIPPING POLICIES?
  • RETURNS NOT ACCEPTED: Due to the nature of our products and the area in which they come in contact with the body, we are unable to accept returns. Please reach out to us at and allow us to help you start seeing results!
  • LOST OR STOLEN PACKAGES – we are not responsible for lost or stolen packages. Please file a claim with the carrier if your package is lost or stolen.
  • Kindly note that shipping costs and shipping times are subject to change and are beyond our control.
  • Shipping will be calculated during checkout prior to finalizing your purchase. We will not be able to provide this for you as it varies internationally.
  • If you are about to move out of your current residence, we request that you not place your order until you have relocated. Once your order is shipped, we cannot alter the delivery address.
  • Orders are shipped from a fulfillment center in Atlanta, GA and are packaged in plain packaging. Our company name appears as MHME, Inc. on the shipping label.
  • INTERNATIONAL CUSTOMERSdue to circumstances beyond our control, we can no longer allow customers to pay duties and taxes up front. 
  • NOTICE: Shipping costs are paid to the shipping carrier by the fulfillment center and we do not receive that money back if your package is returned or refused. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS BEFORE FINALIZING YOUR ORDER!
  • Ensure that you choose the correct shipping option. Incorrect shipping details can severely delay your order.
  • Orders typically ship within 3 to 5 business days. This can vary due to sales volume and unforeseen circumstances.
  • Shipping confirmations with tracking will come from [email protected] Please check your spam/junk folders for these emails.
How to Use it Effectively to Get a Bigger Penis?

When you purchase your Malehanger  scan the QR code to link you to the most current How to Guide. Following its instructions will help you get started on your penis enlargement journey. Additionally, the Malehanger Live Support Chatroom is available all 24 hours should you require further assistance.

Can you ship to my location? How much does shipping cost?
  • We ship almost everywhere EXCEPT Iran, Brazil, Russia, Ukraine, and Belarus. Shipping can be calculated during checkout prior to finalizing your purchase. We will not be able to provide this for you as it varies internationally. NOTE: We do not ship to Brazil because previous customers reported extensive duties and taxes charges. We do not ship to Iran because none of the carriers used will deliver to Iran. 
  • European Union customers MUST order through eBay – details here.
  • Orders process for shipping within 5 business days. The estimated shipping times apply ONCE your items ships.
  • Shipping costs and delivery times vary due to impacts caused by COVID, inclement weather, and other factors.
CAN MY ORDER BE SHIPPED TO A PO BOX, UPS DROP LOCATION, OR A DHL DROP LOCATION?

Unfortunately, we can only ship to PO Boxes and parcel collection locations that can accept all carriers. We cannot ship to DHL, UPS, or FedEx locations. 

HOW LONG WILL SHIPPING TAKE?

Let us consult our crystal ball… just kidding (sort of). Orders can take up 5 business days to process before shipping. The estimated shipping times apply ONCE your items ships.

Shipping can vary for many reasons beyond our control, but typically shipping times are as follows:

DOMESTIC (United States and territories):

Alaska, Hawaii, Puerto Rico, US Territories, Military Bases: 3-10 business days

All other US States: Standard (3 – 7 business days), Expedited: 2 business days

 INTERNATIONAL:

International Shipping: 2-14 business days (some locations only have one option)

Standard: 14-30 business days

Expedited: 5-10 business days

 Note: These times can be impacted by holidays, weather, and other reasons beyond our control. If your tracking has not changed in 20 days, please contact us so we can submit a claim with our fulfillment center (this is a standard imposed by carriers and our fulfillment center).

How do I access the how to guide and chat? WHERE CAN I FIND THE QR CODE?

If you purchased your device after January 15, 2022, there is a QR code located on your Malehanger. Scan it with your phone and it will take you to the How to Guide and Chat links. We also provide a link in your order confirmation email in the event you cannot scan it. If you have any issues scanning it or purchased before that date, please email us at [email protected] for a link to the How to Guide. We do not have the How To Guide available to non-customers as we do not want anyone attempting “DIY” methods using similar techniques to how our product is used and potentially harming themselves. Also, the guide opens in Google Docs so you should be able to easily translate it if English is not native to you.

WHAT DO I DO IF I HAVE A PROBLEM WITH MY ORDER?

If you have any issues with your order (order not received, missing item(s), etc.), please contact us at [email protected] and let us assist! We are here to help! If your package shows delivered, but you did not receive it, please contact the carrier and file a claim.

CAN I PURCHASE MALEHANGER IN PERSON OR SOMEWHERE ELSE?

While we are glad you noticed where we are located, we cannot do in-person sales or over the phone sales. We only sell via our website and are currently the only seller of the Malehanger. 

IS PACKAGING DISCREET?

We’re sure you have seen this on our site already, but YES, we provide DISCREET packaging! All orders are packaged in plain packaging and our company name appears as MHME, Inc. on the shipping label.

HOW WILL THE CHARGE APPEAR ON MY CREDIT CARD STATEMENT?

We respect our customers’ need for discretion therefore, charges will appear under our company name MHME INC.

WHERE IS MY CONFIRMATION EMAIL?

All completed orders receive a confirmation email and an email update once your order ships. If you haven’t received your emails they were probably captured by the Spam or Junk gremlin. The emails come from [email protected]

A note to our visitors

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